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    <title>BitTopup Return Policy</title>
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    <h1>BitTopup Return Policy</h1>
    <p>
        At bittopup, your satisfaction is our priority. Please read our return and refund policy carefully to ensure a
        smooth and hassle-free process.
    </p>

    <h2>Refund Policy</h2>
    <p>
        If you experience any issues with your gift card purchase, we are here to help. Refunds are processed based on
        the following conditions:
    </p>
    <ul>
        <li>Refunds are only available for gift cards with proven defects or issues not caused by the customer.</li>
        <li>Requests for refunds must be made within 14 days of purchase.</li>
        <li>
            Refunds will be processed to the original payment method within 7 business days of the request approval.
        </li>
    </ul>

    <h2>Return Policy</h2>
    <p>
        As digital goods such as gift cards are delivered instantly, we generally do not accept returns. However,
        exceptions are made under the following circumstances:
    </p>
    <ul>
        <li>
            Returns are accepted if the gift card is proven to be non-functional and the claim is made within 14 days of
            purchase.
        </li>
        <li>The gift card must not have been redeemed or used.</li>
    </ul>

    <h2>Contact Information</h2>
    <p>
        For any queries or assistance with refunds and returns, please contact us at
        <a href="mailto:service@bittopup.com">service@bittopup.com</a>
        .
    </p>

    <h3>Company Address</h3>
    <p>UNIT A17, 29/F, LEGEND TOWER, NO.7 SHING YIP STREET, KWUN TONG, KOWLOON, HONG KONG</p>
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